The AI receptionist for Mechanics that answers while every bay is busy
You can't pick up with your head under a bonnet and a torque wrench in your hand. So the phone rings out, and the MOT booking, the service, the diagnostic job all ring the garage down the road instead. Cyberstaff answers every call 24/7, books the work straight into your diary, deals with the 'can I drop my car off before you open?' calls, and texts you the details before you've torqued the last wheel.
Why the old way costs you bookings
Voicemail and call centres don't fill your ramps
Voicemail loses the booking. Eight in ten callers won't leave a message. They just ring the next garage with a free MOT slot this week.
Generic answering services can't book the work. Operators don't know your prices, your ramps or your courtesy car, so they can't quote an MOT, slot a service or tell a warning light from a wheel alignment. You get a name and a number, nothing more.
Call centres charge a premium and still get it wrong. You pay extra for evenings and Saturdays, and they still can't tell a cambelt job from a tyre swap or say whether you've got a loan car free on Thursday.
Cyberstaff, the answering service that knows the workshop. Trained on your services, your prices and your diary, on call round the clock. It tells an MOT booking from a breakdown, books the work to the right slot, handles the customers chasing their car, and texts you the details. Not just a message left in a box.
What is an AI Receptionist for mechanics? Your line, answered while every bay is busy
Picture a service advisor on the front desk who never clocks off, never takes a tea break, and knows your services, your prices and what slots are free inside out. That is Cyberstaff, working away while you and the team stay on the tools.
Instead of pushing callers to voicemail or a call centre that has never set foot in a workshop, it listens, understands the job and answers like someone who knows cars: MOTs, servicing, diagnostics, brakes, clutches, cambelts, tyres and exhausts, all in plain language.
And it asks nothing of you. While you're mid-job under a car, the bookings keep coming in, the status-chasers get an answer, and your diary keeps filling, with you never breaking off the work.
Instead of just taking messages, Cyberstaff:
Knows your services and prices
From MOTs and full services to diagnostics, brakes, clutches and tyres, it gives callers accurate answers and a straight price every time.
Sorts the booking from the breakdown
A routine MOT goes in the diary; a car that's overheating or won't start gets flagged urgent, so the jobs that can't wait reach you first.
Answers the everyday questions
Opening hours, where to park, whether they can drop the car off before you open, do you take card: the routine questions get answered on the call, so the phone stops pulling you off a job.
Works evenings and weekends at no extra cost
No out-of-hours surcharge, no Saturday cover to staff. It answers after you down tools, over the weekend and on bank holidays.
Your garage keeps booking work whether you're under a car or long since locked up for the night.
The problem
Every missed call is an MOT your competitor just booked
Head under a bonnet or out on a road test, it's the car or the phone, never both. Most callers won't leave a voicemail, and when they need an MOT this week or their car's off the road, they just work down the list until a garage picks up. The one that answers gets the booking.
8 in 10
Callers who won't leave a voicemail
£220
Average value of a service and MOT booking
1 in 3
Calls a busy garage misses during opening hours
0
Calls Cyberstaff lets ring out
How it works
It answers, it books, you stay on the tools
It picks up in your name
Every call, 24/7, answered as your garage in a natural voice. No hold music, no voicemail, no ringing out across an empty front desk.
It qualifies and books
MOT or full service? Warning light or a knocking noise? It asks the right questions, gauges urgency, takes the reg and the car, and drops the job straight into your diary.
You get the summary
A clean SMS and email land the moment the call ends: name, reg, the job, urgency and the slot. Approve it or call back in a tap.
Built for the trade
It already speaks workshop
Triages the urgent jobs
Breakdowns, no-starts and warning lights get flagged and sent to you ahead of the routine bookings.
Captures the full job
Make, model, reg, the symptoms and the mileage, every time, so you know what you’re booking before the car arrives.
Books into your diary
Offers your real availability for MOTs and services and confirms the slot on the call.
Answers the routine questions
Opening hours, drop-off and collection, where you are and whether you do a job, handled on the call so the team isn't pulled off the tools for every ring.
Screens the time-wasters
Filters cold sales calls and parts reps so only real customers reach the workshop.
Texts the customer back
Sends a confirmation SMS with the booking and the slot so nobody's left guessing.
Integrations
Works with your calendar, and 9,000+ apps
Cyberstaff books straight into Google Calendar and Outlook out of the box, and connects to 9,000+ apps through Zapier, so bookings and contacts land where you already work, with no double entry.
Pricing
Pays for itself with one booked service
£30 / month
For small businesses who need AI to answer calls when they can't. Includes 100 minutes of talk time (about 50 inbound calls a month). Additional minutes £0.30/min.
What's included
- 24/7 AI phone answering
- Call recordings & transcripts
- Bookings & Calendar integration
- Email & SMS notifications
- Answer multiple calls at once
- Transfer calls
- Post call SMS follow up
- AI SMS conversations
- Website SMS widget
- Customer memory
- Custom integration
- Priority support
£75 / month
For growing businesses who want all AI receptionist features. Includes 300 minutes of talk time (about 150 inbound calls a month). Additional minutes £0.25/min.
What's included
- 24/7 AI phone answering
- Call recordings & transcripts
- Bookings & Calendar integration
- Email & SMS notifications
- Answer multiple calls at once
- Transfer calls
- Post call SMS follow up
- AI SMS conversations
- Website SMS widget
- Customer memory
- Custom integration
- Priority support
£120 / month
For established businesses that need priority support and training. Includes 600 minutes of talk time (about 300 inbound calls a month). Additional minutes £0.20/min.
What's included
- 24/7 AI phone answering
- Call recordings & transcripts
- Bookings & Calendar integration
- Email & SMS notifications
- Answer multiple calls at once
- Transfer calls
- Post call SMS follow up
- AI SMS conversations
- Website SMS widget
- Customer memory
- Custom integration
- Priority support
FAQ