The AI receptionist for Opticians. Your practice, always reachable
On a full clinic day, the front desk can't pre-screen a patient, greet a walk-in and answer the phone all at once. Cyberstaff steps in to take every call, day or night, books eye tests into your diary and sends you the details, so nobody rings out while your team is caring for patients.
Where the usual options let patients down
A patient ringing about their eyes deserves a real answer
Voicemail leaves patients hanging. Few people will talk to a recorded message about a recall or a new appointment. More often they quietly ring the practice down the high street instead.
High-street answering services are out of their depth. An operator who doesn't know NHS from private, your test fees or how dispensing works can't reassure a caller or fill a slot; they can only take a name.
Out-of-hours call centres charge more for less. You pay a premium for evening and weekend cover, yet they still can't tell an overdue recall from a glasses collection, or a routine query from a red, painful eye.
A receptionist who actually knows your practice. Cyberstaff learns your sight-test fees, NHS eligibility, contact lens services and opening hours. It books the appointment, gently flags anything urgent for your team, and sends you the details: a genuine answer, not a note left on the desk.
An AI Receptionist for opticians: a calm front desk that never closes
Picture a receptionist who is always on, never needs a lunch break, and knows your sight-test fees, NHS eligibility and appointment types by heart. That, in short, is Cyberstaff.
Rather than leaving a patient on hold while the team pre-screens, or sending them to voicemail after closing, it listens, understands and replies with the warmth and care of a well-trained front-desk colleague.
And it does all of this without taking anyone off the floor, so the practice stays welcoming and reachable even when every test room is in use.
Beyond taking messages, Cyberstaff:
Books the right kind of appointment
NHS or private sight test, contact lens check, OCT scan or a frame fitting: it talks the caller through the options and reserves the right slot.
Handles the everyday questions with ease
“When is the next available appointment?”, “Do I qualify for an NHS test?”, “What does a contact lens trial cost?” It answers accurately and warmly, freeing the desk for the patient in front of them.
Knows when a person needs to step in
A sudden loss of vision, flashes and floaters, or a red, painful eye are noted and passed straight to your team; clinical judgement always stays with your optometrists.
Stays on through the quiet hours
It takes recalls, collections and new bookings on evenings, weekends and bank holidays: no premium after-hours charges, no extra cover to roster.
With Cyberstaff answering, your practice stays open to callers even when the desk is at its busiest.
The problem
A missed call is usually a sight test booked elsewhere
The phone is always busiest when your team is with patients. Someone chasing a recall or a glasses collection rarely waits to leave a voicemail; they book with the next practice, and an empty chair is takings you simply can't claw back.
8 in 10
Callers who hang up rather than leave a voicemail
2 years
Usual private prescription sight-test recall interval
1 in 3
Calls arriving while the desk is with a patient
0
Calls Cyberstaff ever lets ring out
How it works
It answers warmly, books neatly, and lets your team stay with the patient
A warm welcome in your name
Every call, around the clock, answered as your practice in a calm, natural voice. No hold music, no voicemail, no ringing out when things get hectic.
The right questions, the right slot
NHS or private? Sight test, contact lens check or a collection? It asks gently, flags anything that sounds urgent for your team, and places the appointment in your diary.
The details, tidied up for you
A clear SMS and email summary arrives the moment the call ends: name, number, reason and the appointment requested. Approve it or call back with a single tap.
Built for your practice
It already speaks eyecare
Flags the urgent ones
Sudden vision loss, flashes and floaters, or a red, painful eye are passed straight to your team.
Captures the enquiry
NHS or private, sight test, contact lens check or a collection, noted every time.
Books into your diary
Offers your real availability and reserves the right kind of appointment.
Handles the overflow
Picks up when the desk is pre-screening, greeting a walk-in, or closed for the day.
Screens the time-wasters
Filters cold sales calls so only genuine patients reach your team.
Texts the patient back
Sends a confirmation SMS with the appointment so nobody's left wondering.
Integrations
Works with your calendar, and 9,000+ apps
Cyberstaff books straight into Google Calendar and Outlook out of the box, and connects to 9,000+ apps through Zapier, so bookings and contacts land where you already work, with no double entry.
Pricing
One booked sight test, and it has already paid for itself
£30 / month
For small businesses who need AI to answer calls when they can't. Includes 100 minutes of talk time (about 50 inbound calls a month). Additional minutes £0.30/min.
What's included
- 24/7 AI phone answering
- Call recordings & transcripts
- Bookings & Calendar integration
- Email & SMS notifications
- Answer multiple calls at once
- Transfer calls
- Post call SMS follow up
- AI SMS conversations
- Website SMS widget
- Customer memory
- Custom integration
- Priority support
£75 / month
For growing businesses who want all AI receptionist features. Includes 300 minutes of talk time (about 150 inbound calls a month). Additional minutes £0.25/min.
What's included
- 24/7 AI phone answering
- Call recordings & transcripts
- Bookings & Calendar integration
- Email & SMS notifications
- Answer multiple calls at once
- Transfer calls
- Post call SMS follow up
- AI SMS conversations
- Website SMS widget
- Customer memory
- Custom integration
- Priority support
£120 / month
For established businesses that need priority support and training. Includes 600 minutes of talk time (about 300 inbound calls a month). Additional minutes £0.20/min.
What's included
- 24/7 AI phone answering
- Call recordings & transcripts
- Bookings & Calendar integration
- Email & SMS notifications
- Answer multiple calls at once
- Transfer calls
- Post call SMS follow up
- AI SMS conversations
- Website SMS widget
- Customer memory
- Custom integration
- Priority support
FAQ