A composed AI receptionist for Solicitors, the moment your phone rings
You cannot be in court, with a client and on the telephone at once, yet a prospective client with a pressing legal worry will not wait. Most do not leave a message; they simply instruct the next firm that answers. Cyberstaff takes every call, day or night, in your firm’s name, captures the enquiry with care, and has the details in your inbox before the caller reaches for the next number.
Where new instructions quietly slip away
Voicemail and call centres rarely earn a firm its next client
The unanswered ring, then voicemail. Someone with a legal problem is anxious and wants reassurance now. Few will leave a message; most ring the next firm on the search results and never look back.
Basic solicitor answering services. The operator has never heard of your practice areas or your fee earners, and cannot tell whether you act in the matter at all. You receive a name, perhaps a number, and little of substance.
The out-of-hours call centre. You pay a premium for evening and weekend cover, and still a conveyancing enquiry and a personal-injury claim are treated alike: neither understood, neither routed.
A composed, capable first point of contact. Cyberstaff is briefed on your practice areas and your team, and is on call without interruption. It distinguishes a family matter from a probate enquiry, records the salient details, marks anything time-sensitive, and sends a measured summary to the right fee earner. A considered handover, not a scribbled note.
What is an AI Receptionist for a law firm? A composed presence on every call
Consider a receptionist who is never away from the desk, who keeps the same discretion at midnight as at midday, and who understands your practice areas, your fee earners and how your firm triages a new enquiry. That, in essence, is Cyberstaff.
Rather than sending a worried caller to voicemail or a script-reading call centre, it listens carefully, understands the matter and responds with the poise of a receptionist who knows precisely how a law firm conducts itself, accurately, discreetly, and always in your firm’s name.
It records and routes the enquiry; it offers no legal advice and commits the firm to nothing. You retain complete control of every matter, and no prospective instruction is lost simply because the line went unanswered.
Beyond taking a message, Cyberstaff:
Understands what your firm handles
Conveyancing, family, wills and probate, personal injury or commercial work: it tells callers the matters you act in and gathers the right detail for each.
Qualifies the matter and directs it
It asks measured questions, establishes the matter type and the basics of any conflict, and steers the enquiry to the right fee earner rather than a generic note.
Secures every prospective instruction
In a hearing, in a meeting or long after the office has closed, every caller is received and every potential client is captured before they look elsewhere.
Keeps cover round the clock, at no premium
No out-of-hours surcharge and no extra staff to roster. It answers evenings, weekends and bank holidays, often when new enquiries arrive.
Your firm stays reachable even when every fee earner is engaged and the office is dark.
The cost of a quiet line
An unanswered call is often a client instructing someone else
A person with a legal difficulty seeks a prompt, reassuring answer. When the telephone rings during a hearing, a completion or a client conference, they seldom wait. Most will not leave a voicemail, and simply instruct the first firm that picks up.
8 in 10
Callers who decline to leave a voicemail
£1,500+
Typical worth of a single conveyancing instruction
40%
Of new enquiries arriving outside 9-to-5
0
Calls Cyberstaff allows to ring out
How it works
It receives the call, it establishes the matter, you receive the enquiry
It answers in your firm’s name
Every call, at any hour, received as your practice in a calm and professional voice. No hold music, no voicemail, no telephone ringing into an empty office.
It qualifies and directs
Conveyancing or family? A new matter or an existing client? It puts the right questions, gauges urgency, and either arranges a consultation or directs the enquiry to the appropriate fee earner.
It hands you a clear summary
A concise SMS and email arrive the instant the call ends: name, number, matter type, the key points and any appointment. Approve it or return the call in a single tap.
Built for the firm
It already speaks legal
Flags the time-sensitive
Matters with looming deadlines or distress are marked urgent and sent to you first.
Qualifies the matter
Practice area, the parties, the basics of any conflict and the salient facts, every time.
Arranges the consultation
Offers your real availability and confirms the appointment on the call.
Receives every enquiry
Picks up in a hearing, in a meeting, or long after the office is dark.
Screens the cold callers
Filters sales calls and time-wasters so only genuine instructions reach a fee earner.
Confirms back by SMS
Texts the caller a tidy confirmation so nobody's left wondering what happens next.
Integrations
Works with your calendar, and 9,000+ apps
Cyberstaff books straight into Google Calendar and Outlook out of the box, and connects to 9,000+ apps through Zapier, so bookings and contacts land where you already work, with no double entry.
Pricing
A single new instruction more than covers it
£30 / month
For small businesses who need AI to answer calls when they can't. Includes 100 minutes of talk time (about 50 inbound calls a month). Additional minutes £0.30/min.
What's included
- 24/7 AI phone answering
- Call recordings & transcripts
- Bookings & Calendar integration
- Email & SMS notifications
- Answer multiple calls at once
- Transfer calls
- Post call SMS follow up
- AI SMS conversations
- Website SMS widget
- Customer memory
- Custom integration
- Priority support
£75 / month
For growing businesses who want all AI receptionist features. Includes 300 minutes of talk time (about 150 inbound calls a month). Additional minutes £0.25/min.
What's included
- 24/7 AI phone answering
- Call recordings & transcripts
- Bookings & Calendar integration
- Email & SMS notifications
- Answer multiple calls at once
- Transfer calls
- Post call SMS follow up
- AI SMS conversations
- Website SMS widget
- Customer memory
- Custom integration
- Priority support
£120 / month
For established businesses that need priority support and training. Includes 600 minutes of talk time (about 300 inbound calls a month). Additional minutes £0.20/min.
What's included
- 24/7 AI phone answering
- Call recordings & transcripts
- Bookings & Calendar integration
- Email & SMS notifications
- Answer multiple calls at once
- Transfer calls
- Post call SMS follow up
- AI SMS conversations
- Website SMS widget
- Customer memory
- Custom integration
- Priority support
FAQ