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AI, the phone, and the future of business.

Thinking from the Cyberstaff team on AI phone answering, customer experience, automation and the shift to autonomous business — the ideas behind the AI workforce we're building.

Latest Customer Experience

The Phone Call is Back

For twenty years we taught customers not to call. AI has inverted the economics of answering — and the phone is coming back as the highest-intent, premium channel in business.

Kai Feller June 12, 2026 2 min read

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More writing

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AI & Automation

Age of Autonomous Business

Software is moving from assisting the people who run businesses to running the businesses themselves — the shift from disconnected tools to a single, self-running system of intelligent agents.

Kai Feller November 4, 2025 2 min

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Vision

Future

AI is a general-purpose invention on the scale of electricity or the internet. Why the way we work is about to become unrecognisable — and what building an AI workforce really means.

Kai Feller August 1, 2025 3 min

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